Refund policy

Requesting a return

You may request a return within 30 days after receiving your item. To be eligible, the item must be unused, in the same condition you received it, with tags and original packaging. You will need a receipt or proof of purchase.

To start a return, email contact@toymasterco.com. Please do not send an item back without contacting us first. If the return is accepted, we will provide a return shipping label and instructions on where and how to send your package.

Damaged, incorrect or defective items

Please inspect your order when it arrives and contact us promptly if an item is damaged or defective, or if you receive the wrong item, so we can review the issue and help resolve it.

Exceptions

We do not accept returns on sale items, gift cards, or custom or personalized products, except where required by applicable law. Contact us before requesting a return if you are unsure whether your item is eligible.

Exchanges

To exchange an item, request a return first. Once your return is accepted, place a separate order for the replacement item.

European Union cancellation rights

If your order is shipped to the European Union, you have a right to cancel or return it within 14 days without giving a reason, subject to applicable law and its exceptions. Contact us for return instructions. Nothing in this policy limits your statutory cancellation rights or rights relating to faulty or misdescribed goods.

Refunds

We will notify you after receiving and inspecting your return and confirm whether a refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, email contact@toymasterco.com.

Your legal rights

These conditions do not limit any rights or remedies you have under applicable consumer law.