Shipping policy

Shipping options and charges are shown at checkout for your delivery address and the items in your cart.

Processing and delivery

Order processing and carrier transit are separate stages. Any delivery estimate shown at checkout or in a shipping notification is an estimate, not a guaranteed arrival date. Preorder or other product-specific shipping information is stated on the relevant product page.

Tracking your order

When tracking information is available for your shipment, use the link in your shipping confirmation or visit Track your order. Carrier tracking may take time to show its first update.

Address changes and delivery issues

Check your delivery details before placing an order. If you need to request a change or report a delayed, missing or damaged shipment, email contact@toymasterco.com with your order number. We will check the order status and available options. We cannot guarantee changes after processing begins.

Delays

Carrier disruptions, holidays and customs processing, where applicable, can affect delivery. Contact us if your shipment needs attention. Nothing in this policy limits rights or remedies available under applicable law.